Turkaffe Returns and Refund Policy

This policy applies to coffee beans, ground coffee, blends, Turkish coffee and other food products purchased from Turkaffe. Because coffee is a consumable product, safety and product condition determine whether a return can be accepted.

When a return may be accepted

Opened or used coffee cannot be returned or exchanged. We can review a return request when the item arrived visibly damaged, the delivered product differs from the order, or the packaging was already open or torn at delivery.

Conditions for a request

  • Contact us within 48 hours of receiving the order.
  • Keep the product unopened and in its original condition, unless the issue was visible at delivery.
  • Provide the order number and clear photos of the product and packaging.

Refund method and timing

Once a return is approved, a payment made electronically is refunded to the original payment method. The amount usually appears within 7–14 business days, depending on the bank or payment provider. Cash-on-delivery refunds are arranged by bank transfer or wallet and normally take 3–7 business days after the required details are confirmed.

Shipping costs

If Turkaffe sent the wrong item or the product arrived damaged, Turkaffe covers the reasonable return and replacement shipping cost. Food products delivered correctly and in good condition are generally not returnable because of a change of mind. If an exceptional return is agreed, the customer may be responsible for shipping as explained before the return is accepted.

Items that cannot be returned

  • Opened or used coffee products.
  • Products delivered in good condition and matching the order.
  • Custom orders or products clearly marked as final sale at the time of purchase.

Order cancellation

An order may be cancelled before it is shipped. Once it has shipped, cancellation is no longer guaranteed. If delivery is refused after dispatch, the applicable shipping cost may be deducted or requested, depending on the circumstances.

How to request support

Email info@turkaffe.net, call or WhatsApp 01110708828, or use the contact page. Include the order number, a short explanation and photos when relevant. We aim to review complete requests within 24–48 business hours.

Turkaffe may refuse a request that does not meet these conditions or shows evidence of misuse.